Terms and Conditions

These terms apply to all orders placed through our online store. By placing an order, you agree to these terms.

1. Who we are

Studio21 ("we", "us"), based in the Netherlands.
Email: studio21.customerservice@outlook.com

2. Products and prices

We describe and show our products as accurately as possible. Colours may differ slightly depending on your screen. All prices are shown in euros (EUR). Applicable taxes and shipping costs are shown at checkout before you pay. We may change prices at any time, but changes do not affect orders that have already been confirmed.

3. Placing an order

Your order is an offer to buy. The agreement is concluded when we send you an order confirmation by email. We may refuse or cancel an order, for example if a product is out of stock or a price was clearly wrong. In that case we will refund any payment already made.

4. Payment

Payment is made at checkout with the payment methods offered in our store. Payments are processed securely by our payment providers. We do not store your full payment details.

5. Delivery

We ship worldwide. Orders are shipped within 1 business day, and delivery of the parcel takes between 10 and 12 business days after shipping. More information is available in our Shipping Policy.

6. Right of withdrawal and returns

You have a 14-day right of withdrawal. Details and instructions are described in our Return Policy.

7. Legal guarantee

Our products come with the statutory rights that apply to consumers in your country. If a product does not conform to what was agreed, please contact us at studio21.customerservice@outlook.com.

8. Liability

Nothing in these terms limits or excludes our liability where this is not allowed by law, including liability for intent or gross negligence. Otherwise, our liability is limited to the value of the order concerned.

9. Intellectual property

All content on this website, including texts, images and logos, belongs to Studio21 or is used with permission. You may not copy or use it without our written permission.

10. Complaints

If you have a complaint, please contact us first at studio21.customerservice@outlook.com. We will respond as soon as possible.

11. Governing law

Dutch law applies to these terms and to all agreements between you and us. If you are a consumer, you keep the mandatory consumer protection rights of the country where you live.