Frequently Asked Questions
When will my order be shipped?
Your order is shipped within 1 business day (Monday to Friday, excluding public holidays).
How long does delivery take?
After your order has been shipped, delivery of the parcel takes between 10 and 12 business days, depending on your destination and the carrier.
Do you ship worldwide?
Yes, we ship worldwide. Shipping costs are calculated at checkout based on your delivery address. For orders outside the European Union, import duties or taxes may apply.
Will I receive a confirmation?
Yes. You will receive an order confirmation by email after your purchase and a shipping confirmation email once your order has been shipped.
Can I return my order?
Yes. You have a 14-day right of return. Please read our Return Policy for the steps and conditions.
What if my item is damaged or incorrect?
Please contact us as soon as possible at studio21.customerservice@outlook.com with your order number and photos. We will arrange a replacement or a refund.
Is my payment secure?
Yes. Payments are processed securely through our checkout. We do not store your full payment details.
How can I contact you?
Email us at studio21.customerservice@outlook.com. We usually reply within 1 to 2 business days.